Terms and Conditions

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions:

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, email or letter during office hours only (Tuesday-Saturday 08:30-13:00) Any messages received outside of these hours will be dealt with when possible.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

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PAYMENT

If you have arranged for a payment plan, you understand your invoices will be sent out a week apart. For any cancellation, you are welcome to reschedule your session at any time and you will have lifelong access to do this or gift any unused sessions to a friend or family member. All payments must be made 48 hours after booking your sessions. Please be aware, your sessions will be confirmed once your payment has been made. 

OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

CONFIDENTIALITY

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where I am compelled by a court of law

2. Where the information is of a nature that confidentiality cannot be maintained, for  example:

•    The possibility of harm to yourself or others exists

•    In cases of fraud or crime

•    When minors (under 18 years old) are involved

        3. Where a referring GP or other healthcare professional requires a report. A copy of  the report will be available on request.

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.