Terms and Conditions
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions:
PAYMENT & CANCELLATION
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online session. No refunds will be issued for cancellations of the hypnotherapy discounted package.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone, email or letter during office hours only (Tuesday-Saturday 08:30-13:00 & 19:00-21:30). Any messages received outside of these hours will be dealt with when possible.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
1. Where I am compelled by a court of law
2. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
3. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.